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外呼任务

零、注意事项：

0.1 格式说明

所有API，若未特殊注明，Content-Type 全部使用 application/json。

0.2 出参约定格式

如无特殊说明，出参固定为以下格式：

参数类型说明
codeint状态码，0 - 成功， 其余为失败
messagestring提示信息
datamixed数据

data 具体格式见每个接口具体说明

0.3 域名

如果无特殊说明，以下 API 中，所有域名均为: https://autocall.icsoc.net

一、外呼-任务创建/更新

建议您直接在后台管理系统中创建及更新外呼任务，以便获得更好的操作体验。

1.1 路由

POST/PUT /api/v3/projects/updateOrCreate

1.2 入参

参数类型说明必填默认值
idint项目id，当更新时必填否
dept_idint部门ID否0
typeint项目类型1-预测式外呼，3-自动外呼，4-机器人外呼是
namestring项目名称是
statusint状态：0-关闭，1-开启，2-暂停否0
priorityint任务的权重，数字越大，呼叫时的比例就越大，0~255否100
concurrentint并发线路是
callersarray任务的主叫号码否
max_conn_secsint最长通话时长否300
timeout_secsint外呼超时时间，从超过此时间未接通则挂断否30
max_queue_secsint数据时效性，数据从收到后需要在此时长内发起呼叫，如果超过此时间，则不呼叫，0为不限否0
enable_asrbool是否开通ASR识别否false
configconfig配置是
recall_strategiesrecallStrategies重呼策略否
assigned_usersassignedUsers[]分配的坐席详情（type为1时必填，type=4 并且 config.enable_scheduler=true 时必填）否
worktimeworktime外呼时间段详情 参照 1.2.3是
filter_rulesfilterRules数据过滤规则否
contextstring预测式外呼(即，type=1) 传入固定值：mc_transque; 自动外呼(即，type=3) 传入固定值：mc_transivr; 机器人外呼(即，type=4) 传入固定值：mc_transai是
trans_tointstring当 mc_transque 时，为技能组ID；当mc_transivr时，为ivr code；当mc_transai时，为机器人的话术id是

1.2.1 recallStrategies

key 值定义：1-用户忙、2-无法接通、3-关机、4-停机、5-空号、11-呼叫限制

参数类型说明必填默认值
defaultobject默认重呼策略（enable_asr=false）否
recallint默认策略状态 0-关闭 1-开启否
recall_max_timesint默认策略重呼次数否
recall_intervalarray默认策略重呼间隔分钟数否
recall_strategies.asrobjectasr 重呼策略（enable_asr=true） key 值定义：1-用户忙、2-无法接通、3-关机、4-停机、5-空号、11-呼叫限制否
{
  "default": {
    "recall": 1,
    "recall_interval_type": 0,
    "recall_max_times": 1,
    "recall_interval": [
      12
    ]
  },
  "asr": {
    "1": {
      "recall": 1,
      "recall_interval_type": 0,
      "recall_max_times": 1,
      "recall_interval": [
        1
      ]
    },
    "2": {
      "recall": 1,
      "recall_interval_type": 1,
      "recall_max_times": 2,
      "recall_interval": [
        1,
        2
      ]
    },
    "3": {
      "recall": 0,
      "recall_interval_type": 0,
      "recall_max_times": 0,
      "recall_interval": []
    },
    "4": {
      "recall": 0,
      "recall_interval_type": 0,
      "recall_max_times": 0,
      "recall_interval": []
    },
    "5": {
      "recall": 0,
      "recall_interval_type": 0,
      "recall_max_times": 0,
      "recall_interval": []
    },
    "11": {
      "recall": 0,
      "recall_interval_type": 0,
      "recall_max_times": 0,
      "recall_interval": []
    }
  }
}

1.2.2 assignedUsers

参数类型说明必填默认值
user_idint分配的坐席Id （坐席工号和坐席Id 二选一，注意：当type=4并且config.enable_scheduler=true 时，当前坐席信息必须归属于 config.que_id 的技能组下）是
user_numstring分配的坐席工号 （坐席工号和坐席Id 二选一）是
conn_limitint坐席接通上限否0
[
  {
    "user_id": 100000,
    "conn_limit": 200
  },
  {
    "user_num": "1001",
    "conn_limit": 0
  }
]

1.2.3 worktime

参数类型说明必填默认值
workingobject具体的工作时间（0 ~ 6 代表 周日至周六）否
namestring工作时间别名否
{
  "working": {
    "1": [
      [
        "09:00:00",
        "10:00:00"
      ],
      [
        "12:00:00",
        "16:00:00"
      ]
    ],
    "2": [
      [
        "09:00:00",
        "10:00:00"
      ],
      [
        "12:00:00",
        "16:00:00"
      ]
    ],
    "3": [
      [
        "09:00:00",
        "10:00:00"
      ],
      [
        "12:00:00",
        "16:00:00"
      ]
    ],
    "4": [
      [
        "09:00:00",
        "10:00:00"
      ],
      [
        "12:00:00",
        "16:00:00"
      ]
    ],
    "5": [
      [
        "09:00:00",
        "10:00:00"
      ],
      [
        "12:00:00",
        "16:00:00"
      ]
    ],
    "6": [
      [
        "09:00:00",
        "10:00:00"
      ],
      [
        "12:00:00",
        "16:00:00"
      ]
    ],
    "0": [
      [
        "09:00:00",
        "10:00:00"
      ],
      [
        "12:00:00",
        "16:00:00"
      ]
    ]
  }
}

1.2.4 config

参数类型说明必填默认值
webhookwebhookwebhook 设置是
makecall_flagint是否开启全程录音：0-否；8-全程录音是
call_ratio_typeint预测式外呼呼叫系数（type=1时必填）：0-自动调整； 1-手动指定否
manual_call_ratiofloat预测式外呼手动指定方式下的外呼呼叫系数（call_ratio_type=1时必填）否
max_call_ratiofloat最大的呼叫系数（type为1或4时必填）否
init_call_ratiofloat初始呼叫系数否1
ttstts机器人外呼场景下的 tts 配置（type=4时必填）否
nlp_silence_timeint机器人外呼场景下语音断句检测时长（type=4时必填）否
enable_schedulerbool机器人外呼场景下智能调度开关（type=4时必填）是
agent_wait_timeint机器人外呼场景下智能调度坐席等待时长,单位秒（type=4时必填） 说明：座席等待时长为配置让座席等待配置的时长后再进线，例如配置为30s，则座席空闲30秒后再将来电分配给他，这个30s为至少的时长，有可能实际等待时长会超过此时长是
que_idint机器人外呼场景下智能调度转人工技能组ID（type=4时必填）是
{
  "makecall_flag": 8,
  "call_ratio_type": 0,
  "manual_call_ratio": 10,
  "max_call_ratio": 8,
  "enable_scheduler": true,
  "agent_wait_time": 0,
  "que_id": 10123,
  "tts": {
    "provider": "ali",
    "name": "xiaoyun",
    "voice": "xiaoyun",
    "pitch": 0,
    "speed": 0,
    "volume": 50,
    "options": {}
  },
  "nlp_silence_time": 500,
  "webhook": {
    "enable": true,
    "ids": [23, 24]
  }
}
1.2.4.1 webhook 格式
参数类型说明必填默认值
enableboolwebhook 是否开启是
idsint[]配置的 webhook 主键ID是
1.2.4.2 tts 格式
参数类型说明必填默认值
providerstringali-阿里；tx-腾讯是
namestring腾讯音色；阿里音色是
voicestring音色，同 name 值是
speedint语速，见各文档是
pitchint语调，见各文档是
volumeint音量，见各文档是
{
    "provider": "ali",
    "name": "xiaoyun",
    "voice": "xiaoyun",
    "pitch": 0,
    "speed": 0,
    "volume": 50
}

1.2.5 filterRules

参数类型说明必填默认值
historybool导入任务历史数据过滤否
blacklistbool导入任务黑名单数据过滤否
call_blacklistbool呼叫时黑名单数据过滤否
crm_protected_clientbool呼叫时crm受保护客户数据过滤否
{
  "history": false,
  "blacklist": false,
  "call_blacklist": false,
  "crm_protected_client": false
}

1.3 出参

参数类型说明
idint项目id
mamestring项目名称
typeint任务类型：1-预测式外呼，3-自动外呼，4-机器人外呼
type_stringstring任务类型名称
statusint状态：1-开启，2-暂停
created_atstring创建时间
updated_atstring更新时间

1.4 举例

1.4.1 入参

{
  "name": "yansongda",
  "type": 1,
  "concurrent": 10,
  "status": 1,
  "priority": 10,
  "callers": [
    "02136093491",
    "02136093495"
  ],
  "timeout_secs": 110,
  "max_conn_secs": 200,
  "max_queue_secs": 10,
  "enable_asr": 1,
  "config": {
    "call_ratio_type": 0,
    "max_call_ratio": 8,
    "manual_call_ratio": null,
    "makecall_flag": 8
  },
  "recall_strategies": {
    "asr": {
      "1": {
        "recall": 1,
        "recall_interval_type": 0,
        "recall_interval": 2,
        "recall_max_times": [
          0
        ]
      },
      "2": {
        "recall": 1,
        "recall_interval_type": 0,
        "recall_interval": 1,
        "recall_max_times": [
          0
        ]
      },
      "3": {
        "recall": 1,
        "recall_interval_type": 0,
        "recall_interval": 2,
        "recall_max_times": [
          0
        ]
      },
      "4": {
        "recall": 1,
        "recall_interval_type": 0,
        "recall_interval": 1,
        "recall_max_times": [
          0
        ]
      },
      "5": {
        "recall": 1,
        "recall_interval_type": 0,
        "recall_interval": 1,
        "recall_max_times": [
          0
        ]
      },
      "11": {
        "recall": 1,
        "recall_interval_type": 0,
        "recall_interval": 1,
        "recall_max_times": [
          0
        ]
      }
    }
  },
  "worktime": {
    "working": {
      "1": [
        [
          "17:01:00",
          "17:02:00"
        ],
        [
          "18:01:00",
          "18:03:00"
        ]
      ]
    }
  },
  "assigned_users": [
    {
      "user_id": 11,
      "conn_limit": 13
    },
    {
      "user_id": 12,
      "conn_limit": 14
    }
  ]
}

1.4.2 出参

{
  "code": 0,
  "message": "success",
  "request_id": "3xNIhChsN9IA4DAtL1tjkj2twswhyatu",
  "data": {
    "id": 10000
  }
}

二、外呼-任务删除

2.1 路由

DELETE/POST /api/v3/projects/delete

2.2 入参

参数类型说明必填
idsint[]项目id是
is_forcebool是否强制删除 0-否 1-是 默认0否

2.3 出参

2.4 举例

{
  "code": 0,
  "message": "success",
  "request_id": "3xNIhChsN9IA4DAtL1tjkj2twswhyatu"
}

三、外呼-任务列表

3.1 路由

GET/POST /api/v3/projects/lists

3.2 入参

参数类型说明必填
typeint项目类型1-预测式外呼，3-自动外呼，4-机器人外呼是
current_pageint当前页否
per_pageint每页数据量否
statusint状态：0-关闭，1-开启否
namestring项目名称，模糊搜索否

3.3 出参

参数类型说明
current_pageint当前页码
total_pageint总页数
per_pageint每页条数
totalint总条数
emptyboll是否空
resultsProject[]项目列表

3.3.1 Project 定义

参数类型说明
idint项目id
namestring项目名称
typeint任务类型：1-预测式外呼，3-自动外呼，4-机器人外呼
type_stringstring任务类型名称
dept_namestring部门名称
statusint状态：1-开启，2-暂停
status_stringstring任务呼叫状态
waiting_countint待呼叫条数
recall_waiting_countint待重呼数
recall_pending_countint未到重呼时间的重呼数
calling_countint呼叫中数
created_atstring创建时间
updated_atstring更新时间
updated_user_namestring更新人

3.4 举例

3.4.1 入参

{
  "current_page": 1,
  "per_page": 10,
  "name": "项目1",
  "status": 1
}

3.4.2 出参

{
  "code": 0,
  "message": "操作成功",
  "request_id": "6dc089b0179c4f57761ba2060ffd1871",
  "data": {
    "current_page": 1,
    "totalPage": 1,
    "per_page": 20,
    "total": 10,
    "empty": false,
    "results": [
      {
        "id": 10015,
        "name": "test",
        "type": 1,
        "concurrent": 22,
        "status": 1,
        "priority": 22,
        "context": "mc_transque",
        "exten": "ivr_in",
        "trans_to": "266",
        "callers": [
          "01212345671",
          "01212345674"
        ],
        "timeout_secs": 30,
        "max_conn_secs": 600,
        "enable_asr": false,
        "config": {
          "call_ratio_type": 0,
          "max_call_ratio": 8,
          "manual_call_ratio": null,
          "makecall_flag": 8
        },
        "recall_strategies": {
          "asr": {
            "1": {
              "recall": 1,
              "recall_interval_type": 0,
              "recall_interval": 2,
              "recall_max_times": [
                0
              ]
            },
            "2": {
              "recall": 1,
              "recall_interval_type": 0,
              "recall_interval": 1,
              "recall_max_times": [
                0
              ]
            },
            "3": {
              "recall": 1,
              "recall_interval_type": 0,
              "recall_interval": 2,
              "recall_max_times": [
                0
              ]
            },
            "4": {
              "recall": 1,
              "recall_interval_type": 0,
              "recall_interval": 1,
              "recall_max_times": [
                0
              ]
            },
            "5": {
              "recall": 1,
              "recall_interval_type": 0,
              "recall_interval": 1,
              "recall_max_times": [
                0
              ]
            },
            "11": {
              "recall": 1,
              "recall_interval_type": 0,
              "recall_interval": 1,
              "recall_max_times": [
                0
              ]
            }
          }
        },
        "worktime": {
          "working": {
            "1": [
              [
                "17:01:00",
                "17:02:00"
              ],
              [
                "18:01:00",
                "18:03:00"
              ]
            ]
          }
        },
        "created_at": "2021-03-22 07:30:02",
        "created_user_name": "1 | 开发环境",
        "updated_at": "2021-03-22 16:27:14",
        "updated_user_name": "yansongda | yansongda",
        "un_called": 0,
        "total_called": 0,
        "status_string": "启用",
        "type_string": "预测式外呼",
        "call_ratio_type_string": "自动调整",
        "call_type_string": "正常"
      }
    ]
  }
}

四、外呼-任务详情

GET/POST /api/v3/projects/detail

4.1 入参

参数类型说明必填
idint项目id是

4.2 出参

参数类型说明
idint项目id，当更新时必填
namestring项目名称
typeint任务类型：1-预测式外呼，3-自动外呼，4-机器人外呼
type_stringstring任务类型
statusint状态：1-开启，2-暂停
status_stringstring状态
priorityint任务的权重，数字越大，呼叫时的比例就越大，0~255
concurrentint并发线路
callersarray任务的主叫号码
max_conn_secsint最长通话时长
timeout_secsint外呼超时时间，从超过此时间未接通则挂断
enable_asrbool是否开通ASR识别
recall_strategiesobject重呼策略 参照 任务新建 1.2
worktimeobject外呼时间段详情 参照 任务新建 1.2
configobject呼叫配置信息 参照 任务新建 1.2
assigned_usersarray坐席用户列表 参照 任务新建 1.2

4.3 举例

4.3.1 出参

{
  "code": 0,
  "message": "操作成功",
  "request_id": "6dc089b0179c4f57761ba2060ffd1871",
  "data": {
    "id": 10015,
    "name": "test",
    "type": 1,
    "concurrent": 22,
    "status": 1,
    "priority": 22,
    "context": "mc_transque",
    "exten": "ivr_in",
    "trans_to": "266",
    "callers": [
      "01212345671",
      "01212345674"
    ],
    "timeout_secs": 30,
    "max_conn_secs": 600,
    "enable_asr": false,
    "config": {
      "call_ratio_type": 0,
      "max_call_ratio": 8,
      "manual_call_ratio": null,
      "makecall_flag": 0
    },
    "recall_strategies": {
      "asr": {
        "1": {
          "recall": 1,
          "recall_interval": [
            1
          ],
          "recall_interval_type": 0,
          "recall_max_times": 1
        },
        "2": {
          "recall": 1,
          "recall_interval": [
            2
          ],
          "recall_interval_type": 0,
          "recall_max_times": 1
        },
        "3": {
          "recall": 1,
          "recall_interval": [
            1
          ],
          "recall_max_times": 2
        },
        "4": {
          "recall": 1,
          "recall_interval": [
            3
          ],
          "recall_interval_type": 0,
          "recall_max_times": 1
        },
        "5": {
          "recall": 1,
          "recall_interval": [
            1
          ],
          "recall_interval_type": 0,
          "recall_max_times": 2
        },
        "11": {
          "recall": 1,
          "recall_interval": [
            1
          ],
          "recall_interval_type": 0,
          "recall_max_times": 1
        }
      }
    },
    "worktime": {
      "working": {
        "1": [
          [
            "17:01:00",
            "17:02:00"
          ],
          [
            "18:01:00",
            "18:03:00"
          ]
        ]
      }
    },
    "created_at": "2021-03-22 07:30:02",
    "created_user_name": "1 | 开发环境",
    "updated_at": "2021-03-22 16:27:14",
    "updated_user_name": "yansongda | yansongda",
    "un_called": 0,
    "total_called": 0,
    "status_string": "启用",
    "type_string": "预测式外呼",
    "call_ratio_type_string": "自动调整",
    "call_type_string": "正常"
  }
}

五、外呼-启动/禁用任务

POST /api/v3/projects/status/update

5.1 入参

参数类型说明必填
idint项目id是
statusint状态：1-开启，2-暂停是

5.2 出参

无

六、外呼-所有任务

6.1 路由

GET /api/v3/projects/all

6.2 入参

参数类型说明必填
typeint项目类型1-预测式外呼，3-自动外呼，4-机器人外呼是

6.3 出参

参数类型说明
codeint状态码，0 - 成功， 其余为失败
messageint提示信息
dataarray项目数据，见 detail 接口

6.4 举例

6.4.1 出参

{
  "code": 0,
  "message": "success",
  "request_id": "MTBlk4aU4TfnBpdERgKjlOipN2jQKq9R",
  "data": [
    {
      "id": 2,
      "name": "test",
      "type": 1,
      "concurrent": 10,
      "status": 1,
      "priority": 10,
      "context": "mc_transag",
      "exten": "ivr_in",
      "trans_to": 1,
      "transId": 0,
      "callers": [
        "01212345670"
      ],
      "timeout_secs": 110,
      "max_conn_secs": 200,
      "maxQueueSecs": 10,
      "enable_asr": false,
      "ttsOptions": null,
      "call_ratio_type": 1,
      "manual_call_ratio": 1,
      "max_call_ratio": 8,
      "created_at": "2021-02-25 09:32:06",
      "created_user_name": "yansongda | yansongda",
      "updated_at": "2021-03-01 02:53:45",
      "updated_user_name": "5470 | yansongda",
      "status_string": "启用",
      "type_string": "预测试外呼",
      "call_ratio_type_string": "手动调整",
      "un_called": 2,
      "totalCall": 1
    }
  ]
}